STORE POLICY

Welcome to KanaLili online. Please read through our terms & conditions carefully before placing your order.

By visiting this website &/or placing an order you agree to be bound by the terms & conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.

Privacy & Safety

At KanaLili we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address & shipping details.

We may also use the information to assist in providing you with relevant information about our product & special offers that may be of interest to you but only if you subscribe to our newsletter.

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis.

However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation & to authorise individual purchase transactions.

Any & all the information collected on this site will be kept strictly confidential & will not be sold, reused, rented, disclosed, or loaned.

Any information you give us will be held with the utmost care & will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.

CONDITIONS

If you change your mind you can request an exchange or return of your purchase. 

When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as KanaLili does not accept responsibility for items lost in transit. 

Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.

Items must be returned within 14 days of receiving the order for all orders. Returns after this date cannot be accepted.

KanaLili has the right to cancel & refund any sale due to a genuine error. 

SALE ITEMS

We do not offer refunds for change of mind on sale & discounted items.

We do not provide price adjustments for purchases made prior to Sale or Promotional Periods. 

SHIPPING

KanaLili online ships orders using SF Express within Hong Kong region. 

Please note we use various services, depending on the cost & speed of delivery required. 

Orders are delivered using SF Express & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

We will not be held responsible for parcels that are redirected to any other location for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. 

Orders placed on a weekend day, will be processed within 48 hours. KanaLili online is unable to dispatch parcels over the weekend. 

Please note, during sale periods & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

 

KanaLili Digital Gift Card

 

KanaLili Digital Gift Card is an anonymous, non-reloadable, cannot be redeemed as cash or other vouchers gift card. 

Available in predetermined denominations of HK$100, HK$300, HK$500, HK$520, HK$888 及HK$1,000。 

 

By purchsing this digital gift card, you accept to be bound by the following terms and conditions:

 

"Gift Card" mean KanaLili Digital Gift Card;

 

KanaLili Digital Gift Card is a virtual gift card, a Gift Card code should be entered on the shopping cart page before checkout.

 

Only one Gift Card code can be used per purchase.

 

Gift Card code will be delivered to the recipients by email.

 

Refunds of regular-priced product(s) purchased using a Gift Card will have the order value reimbursed back into the Gift Card or a new code will be generated.

 

All purchased Gift cards are non-refundable and non-returnable.

 

Gift Card expires 12 months after order date.

 

This item is excluded from vouchers and discounts.

 

Gift Card is applicable to KanaLili.com online shop only.

 

The risk of loss and title for this e-gift card pass to you upon our electronic transmission of this e-gift card to you or designated recipient. You shall maintain secure possession of this e-gift card and keep the PIN code secret all the time. We are not responsible for this e-gift card which is lost, stolen or destroyed.

 

KanaLili reserves the final right to amend the above terms and conditions. In the case of dispute, the decision of KanaLili shall be final。

KanaLili Digital Gift Card

 

KanaLili Digital Gift Card是一張不記名﹑不可再增值﹑不能兌換為現金或其他禮券的禮品卡。

設有預設面額HK$100, HK$300, HK$500, HK$520, HK$888 及HK$1,000。 

 

購買本電子禮品卡,即表示您接受以下條款及條件的約束:

 

“禮品卡”是指 KanaLili Digital Gift Card;

 

KanaLili Digital Gift Card是一種虛擬禮品卡,結賬前應在購物車頁面輸入禮品卡代碼。

 

每次購買只能使用一個禮品卡代碼。

 

禮品卡代碼將通過電子郵件發送給收件人。

 

使用禮品卡購買的正價產品的退款將退回到禮品卡的訂單價值或將生成新代碼。

 

所有已購買的禮品卡不能退款及退貨 。

 

本禮品卡的有效期為其購買日起十二(12)個公曆月。

 

此項目不包括在優惠券和折扣中。

 

禮品卡僅適用於 KanaLili.com 網上商店。

 

當我們通過電子方式將本電子禮品卡發送給您或指定的收件人時,丟失本電子禮品卡的風險及本電子禮品卡的所有權即轉移給您。 您須保持對本電子禮品卡的財產安全,並始終將驗證碼保密。 我們對丟失、被盜或損毀的電子禮品卡概不負責。

 

KanaLili 保留修改上述條款和條件的最終權利。 如有任何爭議,KanaLili 保留最終決定權。

 

PAYMENTS METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments