Welcome to KanaLili online. Please read through our terms & conditions carefully before placing your order.
Privacy & Safety
At KanaLili we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address & shipping details.
We may also use the information to assist in providing you with relevant information about our product & special offers that may be of interest to you but only if you subscribe to our newsletter.
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis.
However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.
We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation & to authorise individual purchase transactions.
Any & all the information collected on this site will be kept strictly confidential & will not be sold, reused, rented, disclosed, or loaned.
Any information you give us will be held with the utmost care & will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.
If you change your mind you can request an exchange or return of your purchase.
When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as KanaLili does not accept responsibility for items lost in transit.
Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.
Items must be returned within 14 days of receiving the order for all orders. Returns after this date cannot be accepted.
KanaLili has the right to cancel & refund any sale due to a genuine error.
We do not offer refunds for change of mind on sale & discounted items.
We do not provide price adjustments for purchases made prior to Sale or Promotional Periods.
KanaLili online ships orders using SF Express within Hong Kong region.
Please note we use various services, depending on the cost & speed of delivery required.
Orders are delivered using SF Express & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service.
We will not be held responsible for parcels that are redirected to any other location for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.
Orders placed on a weekend day, will be processed within 48 hours. KanaLili online is unable to dispatch parcels over the weekend.
Please note, during sale periods & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.
- Credit / Debit Cards
- Offline Payments